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Mar y Oro Terms and Conditions

Our website is : http://www.hotelmaryoro.com.

  • This web site is to make room reservations in Hotel Mar y Oro. The use of this web site implies full and unconditional acceptance of the terms and conditions of contract without the need of sending the written transcript.
  • Guarantee: The booking is confirmed and guaranteed with a credit card or a deposit payment. In the event of a no-show without prior notice, the first night will be charged (including VAT and taxes).
  • Cancelation Cost. No cost will be charged for a cancelation prior 48 hours. If the cancelation is done during the 48 hours or the guest does not show, one night will be charged including VAT.
  • Policy on Minors. Minors under the age of 18 staying in the Hotel must be accompanied by their parents, teachers or other duly authorized adults. Hotel staff may require relevant documentation identifying adults as parents/teachers of authorized persons.
  • Prices on the web page do not include ITBMS ( VAT TAX). An email confirming the reservation will show the final price with taxes included.
  • Prices include breakfast for the room occupants provided they comply with the number allow in the room, and transport to and from the hotel at time of arrival/departure.
  • Check in is at 3pm- Check out is at 11am
  • The beach and roads are public, and the hotel is not liable for any misfortune that may occur in the before mention pplaces.
  • Rooms are subject to maximum occupancy rules set by the Hotel
  • Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
  • The user declares that they are the holder of the bank card that they provided for payment of the services
  • The Hotel accepts Cash, Visa, Master Card, American Express, wire transfers and bank deposits as means of payment.
  • The Hotel charges in local currency: US Dollars.
  • We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing or broken when you leave.
  • The user guarantees that the personal and payment details provided to Hotel Mar y Oro are accurate, exact, current and complete and accepts responsibility for informing Hotel Mar y Oro of any change in order to make the corresponding payment.
  • In the event that the Hotel discovers that the guest has made fraudulent actions with the credit card or form of payment, the Hotel reserves the right to initiate any pertinent legal action the rightfully corresponds.
  • Hotel Mar y Oro will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). Hotel´s total liability shall not exceed the value of the charges received by it under the law and limited to the insurance contracted by the hotel according to the law.
  • The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
  • Guests are not permitted to smoke in rooms or restaurant
  • The Hotel does not allow pets in the rooms.
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